Item: Oracle CRM On Demand
Rating: 6
Author: Cameron Walker

Use Cases and Deployment Scope

Oracle provides me up-to-the-minute data on sales. With integrated marketing automation software, it allows me to analyze the effectiveness of email marketing campaigns. Ultimately, this software should be/is used by all who use and need the data to analyze trends and determine an approach to generating more qualified sales leads.

Pros and Cons

Integration with Office365
Real time analytics
Easily analyze historical trends with historical reporting
Storage of client data

UI is cluttered and clunky
Interface could be improved
Not as customizable as other CRM platforms

Return on Investment

Securely stores all relevant client data
Quickly access sales pipeline to develop forecasts
Streamlines our workflows making operations more efficient

Alternatives Considered

Oracle Siebel CRM

Oracle CRM is much more robust with more functionality. The UI is visually appealing and it is more user friendly. Siebel is more budget friendly and more of a bare bones CRM.

Other Software Used

Apptus eSales, Salesforce CPQ (formerly SteelBrick), DocuSign

Likelihood to Recommend

It is best to have a knowledgeable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting. The tool is best suited for any mature organization needing a tool for their sales team to manage their pipeline.

Reliable CRM Solution

Overall Satisfaction with Oracle CRM