Oracle Social Management Review
November 13, 2014

Oracle Social Management Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Social Marketing
  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Relationship Management

We use Oracle to manage our client team's social channels (Twitter & Facebook) and monitor the success or failure of social posts. The 'Listen & Analyze' tab allows us to take all of the analytics and provide our client with exact implications of how posts are performing, who is being targeted, how we can target better, etc. Oracle Social Relationship Management is currently being used by the Account department at our agency.
  • The dashboard for the social channels is extremely easy to read and alter with a calendar that allows you to view month by month or several months at a time
  • Publishing posts is simple and Oracle makes this easy by allowing the user to tailor the posts specifically to what you need i.e - time, date, name, picture, tags etc.
  • Instead of engaging with fans directly on Facebook or Twitter, Oracle social managers can engage within the site and are notified with 'messages'
  • Editing the posts can be a pain if you need to change tags. There's a tab that allows you to 'quick edit,' but its limiting of what it allows you to actually do.
3 different people in our company use Oracle
1 - Account Supervisor
2 - Assistant Account Executive
3 - Head of Strategy
If you're new to social listening, we've found that it's helpful to have an account member/customer service explain what you're seeing and why. Oracle's representatives have been really great about staying on top of any issues that arise and getting on the phone quickly to help you solve them. It's also pretty self explanatory for new users.