SRM Review
March 10, 2016
SRM Review
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Oracle Social Marketing
Overall Satisfaction with Oracle Social Relationship Management (SRM)
We use the SRM tool to distribute our digital content. We have several teams working to manage our social account through the tool. The system allows us to better track the performance of our content on the social space.
- We have a strong personal relationship with our account manager. He is easy-to-reach and always receptive to our problems.
- The system is easy to use and easy to pick up.
- The system allows us to track useful data about our performance.
- I'm not sure the SRM is going a great job of talking to our preferred tool for measuring traffic (omniture), despite our best efforts to fix it.
- There are still some numbers like native video play counts that I'd love to be able to easily pull, and I can't.
Probably 20, ranging from editorial to social.
- Oracle SRM has a positive impact on our ROI