Ordoro is an amazing product that will save you time and money and their support team is incredible.
June 25, 2019

Ordoro is an amazing product that will save you time and money and their support team is incredible.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ordoro

Our shipping department uses Ordoro to integrate all of our sales channels into one central location for printing shipping labels. Additionally, our technical support team references it frequently to find our client's purchase dates, order numbers, and what sales channel they purchased from, etc. Before using Ordoro, we were using multiple spreadsheets to keep track of each sales channel and we were having to manually manage our inventory and regularly update it on all the sales channels. They also left a lot of room for human error. Because all our orders now funnel to Ordoro, we've eliminated the need for numerous spreadsheets and reduced the margin of error.
  • Ordoro manages inventory across multiple platforms very well. If you sell an item on one channel, it reduces your told inventory and updates it across all of your other channels so you never risk going out of stock on an item.
  • Ordoro is awesome for bringing all of your orders into one central location which streamlines shipping processes. They also provide reduced shipping costs for most well-known shipping carriers.
  • Ordoro has incredible technical support and customer care team. Unlike other similar products, when you call Ordoro, you talk to a real live person who is never reading a script and always friendly and happy to help with any questions you may have.
  • While Ordoro syncs well with numerous channels, sometimes the sync process can take a little longer than preferred.
  • If you're looking for a place to import and house historical orders, Ordoro may not be the best software for doing so. While Ordoro was happy to find/make a solution that worked great for us, Ordoro isn't designed to import thousands and thousands of old records.
  • Ordoro does offer an amazing manual import option if you have sales channels that may be unable to integrate with their API. However, 5 years ago when we initially set up manual imports, the integration documentation was somewhat lacking. This may have vastly improved since then, but at the time we had to figure out some of the field mapping on our own.
  • By using Ordoro, we have saved money by taking advantage of their reduced shipping costs.
  • We have saved time by using Ordoro because we are no longer manually managing inventory across multiple channels.
  • Ordoro is affordable and has allowed us to easily scale up or down as our business needs have changed.
We used and tried numerous platforms before landing with Ordoro. Pricing was a HUGE factor for us, but in addition to offering incredible pricing options, we couldn't help but acknowledge Ordoro's support team and their willingness to answer all of our millions of questions. They truly went above and beyond and unlike some of the competitors who simply got us signed up and integrated and then dropped us, Ordoro is STILL always there when we need them. They treat us incredible and act like they actually value us as customers and care what we have to say. They listen to our suggestions, if we have them, and they are always trying to improve their product and offer even more integrations and features. Some of the competitor's solutions were also too complex and took months to set up correctly/properly. With Ordoro we were up and running in no time.
Ordoro is perfect for small to medium sized businesses who sell on multiple platforms or sales channels such as Big Commerce, Volusion, Ebay, Amazon, Newegg Marketplace, Etsy, etc. It's even great for people who sell on less popular or not as well known third party platforms. It's great for people who are managing sales and inventory in multiple spreadsheets that are time-consuming and leave room for human error. If your business is not big enough to get discounts from shipping carriers, you'll also enjoy the discounted shipping costs that they extend to all their customers.