Highly Recommend Ordoro
July 20, 2019
Highly Recommend Ordoro
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ordoro
Our company runs a few e-commerce websites and also sells on Amazon and eBay. Some items we carry in stock and others are drop-shipped. Before we integrated with Ordoro, tracking orders and inventory across sales channels was cumbersome and time-consuming. Now all orders are imported to a single location, and inventory is updated through a single point and synced back with all sales channels. It also contacts vendors directly about drop-ship orders. And creating and printing shipping labels is a breeze. Ordoro's services have completely streamlined and simplified our operations.
- Simple setup.
- Easy to learn and use.
- Robust features—and continually adding features that improve service.
- Excellent customer service.
- Reliable.
- Only syncs about once an hour instead of real-time.
- Analytics could be more robust.
- Huge time savings in managing orders, managing inventory, creating shipping labels, creating POs, managing drop-ship orders.
- Analytics have help us make better purchasing decisions.
We looked into Stitch Labs, but it wasn't quite as simple and straightforward to set up and use as Ordoro. It also didn't have all the features and integrations we needed. Orodoro's drop-ship feature was important for us, and Stitch Labs didn't have this feature. We did like Stitch's instant syncing.
Using ordoro
4 -
Inventory management and order fulfillment
Evaluating ordoro and Competitors
Yes - We had been with Zoovy for several years. It allowed us to create multiple websites and integrate with Amazon and eBay and manage orders and inventory from one place. The problem was that their service was really glitchy and clunky. We never had peace of mind that inventory was accurate on any given channel. Ordoro's ease of use, simplicity, and reliability totally won us over.
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
Ordoro was fairly new when we started with them, so we weren't able to rely on reviews or reputation. Their service was actually recommended to us by a rep at BigCommerce, one of our shopping carts. They told us Ordoro was a new company, but probably a good fit for the issues we needed to solve. It turned out, Ordoro had the exact features we needed, plus it was simple to use and the price was competitive.
If we had to do it again, we would definitely still choose Ordoro over the other products and services we looked at.
ordoro Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
- Integrating with label printer
ordoro Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When we initially started with Ordoro six years ago, we had major problems getting our shipping label printer set up properly. The sizing was off and we could not figure out how to fix it. Ordoro's support team worked with us patiently to solve the problem. It wasn't an easy fix, but they did a fantastic job researching the solution and helping us implement it. Ordoro's product is reliable and simple enough that we rarely need customer service, but when we do, they are responsive, knowledgeable, and helpful.
Using ordoro
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating and shipping printing labels
- PO system
- Analytics are pretty basic, but very easy to use
- Splitting orders into separate shipments
- Updating inventory
- Contacting vendors about drop-ship orders
- General set up
- Kitting takes a bit of knowledge
Yes - Works well. No problems accessing what I need on a mobile device.