Highly Recommend Ordoro
July 20, 2019
Highly Recommend Ordoro
Hanging Mobile Concepts, LLCRetail, 1-10 employees
Score 10 out of 10
Overall Satisfaction with ordoro
Our company runs a few e-commerce websites and also sells on Amazon and eBay. Some items we carry in stock and others are drop-shipped. Before we integrated with Ordoro, tracking orders and inventory across sales channels was cumbersome and time-consuming. Now all orders are imported to a single location, and inventory is updated through a single point and synced back with all sales channels. It also contacts vendors directly about drop-ship orders. And creating and printing shipping labels is a breeze. Ordoro's services have completely streamlined and simplified our operations.
- Simple setup.
- Easy to learn and use.
- Robust features—and continually adding features that improve service.
- Excellent customer service.
- Only syncs about once an hour instead of real-time.
- Analytics could be more robust.
- Huge time savings in managing orders, managing inventory, creating shipping labels, creating POs, managing drop-ship orders.
- Analytics have help us make better purchasing decisions.
We looked into Stitch Labs, but it wasn't quite as simple and straightforward to set up and use as Ordoro. It also didn't have all the features and integrations we needed. Orodoro's drop-ship feature was important for us, and Stitch Labs didn't have this feature. We did like Stitch's instant syncing.
Ordoro is ideal for a company with multiple websites and/or sales channels that does both in-house shipping and has orders drop-shipped. Ordoro keeps orders and inventory in one central location, so you can manage orders, inventory, vendors, shipping, etc., all from one location. Creating and printing shipping labels is fast and simple. Ordoro's PO features and drop-ship integration with vendors has saved us a ton of time and hassle.
Evaluating ordoro and Competitors
Yes - We had been with Zoovy for several years. It allowed us to create multiple websites and integrate with Amazon and eBay and manage orders and inventory from one place. The problem was that their service was really glitchy and clunky. We never had peace of mind that inventory was accurate on any given channel. Ordoro's ease of use, simplicity, and reliability totally won us over.
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
Ordoro was fairly new when we started with them, so we weren't able to rely on reviews or reputation. Their service was actually recommended to us by a rep at BigCommerce, one of our shopping carts. They told us Ordoro was a new company, but probably a good fit for the issues we needed to solve. It turned out, Ordoro had the exact features we needed, plus it was simple to use and the price was competitive.
Change always takes time and adjusment, but set up was so simple. Once we were fully set up, Ordoro w
Change management was a small part of the implementation and was well-handled
In the six years we've used Ordoro, their customer service has been responsive, helpful, and knowledgeable. They have a robust support center for DIY answers, and honestly, we don't need support often because their product is so reliable. But when we need to reach a human for additional support, they have always been excellent.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
When we initially started with Ordoro six years ago, we had major problems getting our shipping label printer set up properly. The sizing was off and we could not figure out how to fix it. Ordoro's support team worked with us patiently to solve the problem. It wasn't an easy fix, but they did a fantastic job researching the solution and helping us implement it. Ordoro's product is reliable and simple enough that we rarely need customer service, but when we do, they are responsive, knowledgeable, and helpful.
Ordoro really excels in its simplicity and elegance. From set up, to everyday use, it's very intuitive and easy to learn.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Creating and shipping printing labels
- PO system
- Analytics are pretty basic, but very easy to use
- Splitting orders into separate shipments
- Updating inventory
- Contacting vendors about drop-ship orders
- General set up