Outreach is the Sales Intelligence Tool you should be using
Updated January 11, 2018
Outreach is the Sales Intelligence Tool you should be using
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
At ExamSoft our entire Sales team uses Outreach. Our Inside Sales team uses Outreach on a daily basis, while the Outside team uses it less frequently, but both teams have seen the value. The Inside Team sends over 1,000 emails per week through the platform. The Inside Team uses Outreach to send out their weekly campaigns. For instance, we ask that they touch a target vertical that week and they'll use Outreach to create their template and mass email contacts or set up a sequence to email a contact over a few weeks. As we're a small team, Outreach helps us expand our reach easily and efficiently. The platform is extremely user-friendly and gives data and analytics so we can continue to work smarter as a team.
- Analytics - Outreach keeps track of everything, which we love. I'm able to see how many emails my team is sending out, how their templates and sequences are working as far as open rates, click rates, and reply rates. This helps us make decisions for email campaigns in the future.
- Customer Service - Outreach has the best customer service out there, hands down! We've had similar tools in the past and one selling point for us was the dedicated account manager and training we received with Outreach. Support is always quick to answer questions and help us solve problems we're facing, while our Account Manager keeps us up-to-date with product updates and overall tips we can use to increase our performance.
- Sequences - We love using sequences at ExamSoft. Outreach gives users the flexibility to set up sequences by an exact date/time or by the length between activity. These have made the Inside Sales teams' life much easier!
- The Outlook Web Browser Plug-In - Outlook is a tough platform for companies to integrate with and Outreach has made tons of improvements here over the last year, but I would like to see continued improved with features and functionality. Specifically, a send later function.
- SalesForce Integration - We've had some issues this year with their SalesForce syncing and have had to make changes to the backend so these would work. Hopefully we've got them all fixed, but I would like to see an easier answer to these integration issues, and hopefully never have to deal with them!
- I haven't taken the time to do an ROI on Outreach at this point. I can say that we increased meetings from 2016 to 2017 by over 10%, but I can't specifically say that it was all related to Outreach, could have been several other factors.
- Tout
Tout - We used Tout for 6 months before purchasing Outreach. Tout never seemed to work for us. The SalesForce integration wasn't reliable, support would take days to get back to us and we went through 3 Account Managers during the time we had the product. Overall I would never recommend Tout to anyone. Outreach outshines Tout in every category, better UI, much better innovation, integrations work, support is, excellent, definitely a much better product.