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PagerDuty for an On-Call Organization
July 06, 2017

PagerDuty for an On-Call Organization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is a great tool that brings the old adage of "pager duty" to the modern age. PagerDuty allows for robust escalation customization, and alerting options such as SMS, email, push notifications, API integrations with other services like HipChat and Slack. The customization or how alerts are triggered, and escalated make this a great tool for any on-call group in an organization to leverage.
  • PagerDuty allows for robust customization for escalation policies and time between escalation.
  • PagerDuty allows for robust customization of how to be notified for incidents and in what interval (SMS, call, email, push notification, etc).
  • PagerDuty has reduced mean time to restoration, and has improved ROI.
I haven't used other tools similar to PagerDuty outside of home grown scripts which email or send an email to an SMTP email triggering a text. Given that, the robustness and customization of PagerDuty is unparalleled. Allowing for customized escalation policies, time intervals, and notification preferences sets this tool a cut above the rest.
PagerDuty is well suited for any on-call group in an organization that needs to be alerted in automated and real time ways. It's good for teams that are spread out, or international since PagerDuty has a native app for push notifications. PagerDuty would not be suited for alerts that are not critical or requiring immediate attention. With a tool like PagerDuty it's important to make sure the alerts are valid, valuable, and actionable. Otherwise, you desensitize people to the alerts.