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PagerDuty, great for production support
January 17, 2018

PagerDuty, great for production support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used throughout our Technology department mainly for Production Support. PagerDuty addresses the need for reporting and notifying teams of incidents, bugs and any problems with applications. PagerDuty also allows teams to setup customized and manage these alerts via mobile app or website.
  • The mobile app for PagerDuty is quite useful when reporting incidents and quickly resolving cases.
  • The website full capabilities for managing and organizing incidents and reports for developers and managers.
  • PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.
  • PagerDuty has good features for Analytics reporting, configuration for schedules , services and escalation policies which are important to Production support.
  • PagerDuty lacks the ability to handle multiple environments across different teams.
  • I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
  • The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
  • I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
  • PagerDuty has had a positive ROI on the overall business because it notifies on call users ahead of time to allow them to resolve incidents before the business starts. This is critical for time-sensitive dependent businesses.
  • PagerDuty saves time and effort for the Tech Operations support who monitors all the applications 24/7. Upon an alert, the user is notified before a Tech Operations person realizes there is a problem.
  • PagerDuty allows on call users to quickly acknowledge, manage and resolve incidents on their mobile app.
PagerDuty is a powerful incident tracking and alert management system. Its strengths are full functional web-based design, mobile accessible and configurable for a large scale user group. PagerDuty has features for email alerting and customized on call support schedule. The incident management system is easy to use, organized and efficient. The alert and escalation policy works well and is reliable. I recommend PagerDuty over similar products for incident tracking and alert management system.
PagerDuty is great for incident tracking and alert policies for multiple teams managing and supporting multiple applications. PagerDuty is well-suited for large scale users and systems where problems occur often. PagerDuty is not necessary for smaller technology user groups. In fact, it will save you money and headache to write your own incident reporting and alert system if you don't have to manage multiple applications.