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PagerDuty great for keeping errors in check
November 27, 2018

PagerDuty great for keeping errors in check

Matt Judice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty to manage the on-call cycle for the team. This is used in conjunction with Splunk to find errors that are creating an issue and then let the on-call person know. PagerDuty allows us to specify what error will trigger an alert as well as what time frame and who should be alerted.
  • Easy to use app interface. Allows you to see the error and determine if it can be ignore or if further investigation is needed.
  • PagerDuty alerts on SMS as well just in case the app is not open.
  • I also like that I can manage my PagerDuty cycle and errors in a web-based form from my computer.
  • It would be neat if I could get access to some other systems via PagerDuty. Like the availability to reset a server for instance from the app would be awesome.
  • I am not aware of the product costs, but it has lead to us being able to keep customers up longer.
I have not had the pleasure of using any other products beyond PagerDuty.
It's great for support teams who are monitoring for specific errors or scenarios that may happen. As you might imagine it's difficult to monitor for issues when you're at home and not in the office. While PagerDuty can't fix the issues it's helpful to have it alert to the issue's presence.