PagerDuty does what we need it to do
November 15, 2019
PagerDuty does what we need it to do
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is used by our engineering department. We have users around the world, and our engineers are around the world also. Support for the users could be required at any time, and our engineers can be paged to provide support. Escalations may also be required that may be needed, and we use PagerDuty for that as well.
Pros
- As an admin, I am able to assign the person to be paged into a specific group within the department.
- The administration is simple; adding or removing a user doesn't take 15 minutes to set up.
- It's easy to tell what the issue is and the state of the issue with the incidents alerts and status tabs.
Cons
- I don't have any issues with setting up users on PagerDuty.
- I'm not a user, so I don't get assigned incidents within PagerDuty.
- A positive impact since it allows our users to provide support sooner
- I'm not sure what the ROI would be. I don't have access to the cost or how much we are charged.
PagerDuty was already in place when I got here, so I'm not sure what was being used prior or if there was even another product being evaluated.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes
Comments
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