1. Home
  2. IT Alert Management Software
  3. PagerDuty Reviews
  4. User Review of PagerDuty
Amazing notification support.
November 24, 2019

Amazing notification support.

Johann Davila | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty has been amazing notification support to monitor and notify who's on call. It has gotten us up and running much quicker whenever we have a system issue. Before using PagerDuty, it was the responsibility of those on-call to monitor systems to make sure things were not having issues.
  • Notifications.
  • Real-time monitoring.
  • On call users aware of systems with issues.
  • So far it's been working amazing for us and we don't have any complaints.
  • Ever since using PagerDuty, those who are on call or backup have been able to quickly get things back up and running. Before, it would take multiple hours for issues to be resolved.
PagerDuty has a mobile app that we utilize for notifications to on-call agents rather than email notifications that we get from Splunk. Having the ability to not be focused on monitoring systems throughout computers and simply getting notified on our phones has helped tremendously.
I gave this rating because it has been an amazing support system to give us real-time notifications when systems go down. It helps our on-call agents tremendously to get notified through the app on their phone when a system goes down. And, in case of an emergency that on-call agents don't respond in a timely manner, our back up on call will get notified as well.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

PagerDuty has been amazing with its notification support to monitor and notify who's on call when systems are having problems. This helps us get systems back up and running for the company to continue to do business as usual. Having the ability to have our on-call team get notified with systems are having issues (in case the main on-call person doesn't respond in a timely manner) means our back up on-call can get notified as well.