Item: PagerDuty
Rating: 10
Author: Pat Balcerek

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

We use PagerDuty in addition to our monitoring software. When an issue is being escalated, we use PagerDuty to let us know by text, email, and phone call that the issue has risen and to look into it. It helps us monitor software/hardware when no one is monitoring our devices online.

Pros and Cons

Pros

Notification
Escalation
Timetable schedule

Cons

I hope it will be easier to navigate our system

Return on Investment

Saves time people spend on monitoring software

Alternatives Considered

I have not used nor evaluated any other product.

Support Rating

I have not used support, so it is hard for me to provide an opinion here. Based on the product and what I hear from my coworkers, the support is good. The response time is quite fast, and solutions are provided as soon as possible.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

Likelihood to Recommend

PagerDuty works 24/7 and monitors hardware when we are online or offline. Online is when we are busy, so it lets us know there is an issue we didn't notice. Offline is when there is no one in the office or data center to immediately respond to an issue.

Comments

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PagerDuty is the way to go for your incident response system