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Great for the use case!
September 25, 2021

Great for the use case!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use it for critical service alerts and to make sure our systems work correctly. It is being used across our whole organization, and it solves the problem of using people to make the on-call process work. We automatically rotate our call lists.
  • Automation
  • Integration
  • On-call automation
  • UI
  • Initial configuration
  • Specification of priorities
  • Lower operational costs
  • Quicker TTR
We have benefitted from this because I have not noticed any downtime in the application.
We benefit from the custom integrations. We actually write our own to ensure everything is working correctly and the right content for our use case is sent.
When we have issues that are not resolved after a certain amount of time, the alert will automatically escalate to a manager.
We do not utilize their analytics.
We selected PagerDuty because of their highly competitive pricing over Twilio, as well as the ability to call users.
They have been good to work with.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

I think it is very well suited for any business that does not have the bandwidth to hire someone on-call all the time for managing the queues and monitoring. I believe there is a great use case with a tightly integrated monitoring solution and the ability to automate alert escalation and on-call.