Item: PanTerra Networks
Rating: 6
Author: Randy Turnquist

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

We are a small user of 12 desk sets in 2 locations. PanTerra Networks solved the problem of having a stand alone phone system. We now have desk sets that work anywhere there is a wired Network connection they can plug into, home or even another office

Pros and Cons

Pros

Customer support
Customer support
clear voice connection

Cons

Using the online system is like flying an intercontinental jet. it's an amazing system, but it's time consuming to understand.
Most of our users just want to push a button to forward their calls.

Return on Investment

Yes we reduced costs a bit, but otherwise little impact. Most of our agents work off their cell phones and face to face interactions.

Support Rating

My brain doesn't work like their software so when I need something, which is rare, I just call 611 and they answer and take good care of me, even being a small customer.

Implementation Rating

Implementation was pretty flawless. It was the end users, myself and others that caused any difficulties. We also used a middle man which probably caused the most difficulties

Unified Communications

our people really don't need or use most of what PanTerra Networks offers.

Alternatives Considered

PanTerra Networks Customer service is the best.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Likelihood to Recommend

Their customer support is fabulous and that's really all that matters. They helped set up incoming call hunting routes, and voicemail systems. For me it was too detailed but I almost retained. It just didn't matter because their service team is fabulous

Comments

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Tessa Chablais
(Vendor Representative) commented 6 months ago
Hi Randy Thank you for your thoughtful and candid review Were thrilled to hear that our customer service team continues to provide the dependable support you need. We understand that our admin portal can feel overwhelming at times especially when you just want to get things done quickly. With that in mind wed be happy to provide tailored training for you or your team to simplify day-to-day tasks like call forwarding. Were also excited to share that a brand-new streamlined admin dashboard is coming this July If youre interested in a walkthrough or future training on the new dashboard feel free to reach out to us at customerengagementpanterranetworks.com. Thanks again for your feedback and for trusting PanTerra to keep your team connected.

Dependable Customer service