PanTerra Networks for your Communication Needs
April 03, 2025

PanTerra Networks for your Communication Needs

Pamela Crenshaw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

For nearly 20 years, we have relied on PanTerra Networks Streams as our call center solution. Streams has proven to be a reliable platform for our call center needs. We offer back-office support to our clients, acting as their remote office team. This means that the phone system we utilize not only assists us but also supports all of our clients. This is why Streams play an essential role in our operations.

Pros

  • Uptime - Streams are consistently reliable, with very few instances of downtime.
  • Price - The pricing has been very effective for us.
  • Customer Support - The support team is excellent.
  • Features - Streams provide a wide range of features.
  • Integration - We initially integrated with Salesforce, and when we transitioned to Zoho a few years later, Streams seamlessly integrated with Zoho.

Cons

  • The process for qualifying to send SMS requires enhancement.
  • Training and documentation on the platform's use are limited.
  • The Single-Sign-On feature using OneLogin functions well in a browser but fails to operate correctly in the desktop version.
  • In comparison to other services that provide call center platforms, our expenses have been considerable, resulting in a substantial return on investment (ROI).
  • Bringing new users on board is straightforward. We have options that suit our different types of users.
Support is accessible 24/7 with ease.
The implementation went smoothly.
Since the beginning, we have operated as a remote team. Until recently, Streams had been our primary means of communication to stay connected.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

PanTerra Network Streams is a great choice for businesses that need five or more seats, but it might not be the best fit for those that only require a few lines.

Comments

  • Pamela Crenshaw | TrustRadius Reviewer
    Pamela Crenshaw
    commented 8 months ago
  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 6 months ago
    Thank you Pamela Were honored to have supported your business for nearly two decades. We truly value your partnership and feedback

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