Great product and amazing customer service
April 16, 2025
Great product and amazing customer service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PanTerra Networks
We use it for business phone, text, and faxes. It supports the hybrid nature of our work where many folks do not touch an office regularly. Love we are able to receive faxes through Streams for the orgs stuck in the 90's that insist on faxing things, and ability to text and receive calls and voicemails through the app are awesome.
Pros
- Providing one simple admin space to manage all phone numbers within the org
- great customer service. easy phone call support access and quick responses to email questions
- flexibility to have numbers paid for on month-to-month basis which allows us cost efficiency as our workforce #s fluctuate.
Cons
- The online platform for admins is a bit clunky and could be more user friendly.
- notification settings from the app don't provide for pop-ups in the notifications bar of phones, so get the audio notification, but no pop-up to explain what that is.
- an auto-text response option would be great to be able to set as an "away-message" for when the employee's DND is set.
- reliability
- ease of onboarding
- an expensive service, definitely increased our phone system costs.
Not much because we only use it for basic services and have other file sharing and internal messaging tools.
Do you think PanTerra Networks delivers good value for the price?
Not sure
Are you happy with PanTerra Networks's feature set?
Yes
Did PanTerra Networks live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PanTerra Networks go as expected?
Yes
Would you buy PanTerra Networks again?
Yes
Comments
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