Overall Satisfaction with PanTerra Streams
Cell phone users were having difficulty getting calls through. Our previous equipment was over 15 years old
- Connections
- Responding to questions/concerns quickly
- Phone equipment sent timely with online and phone setup support
- Training on use of features
- Understanding the complex billing document
- Reliability
- great onboarding experience
Can't tell that it has impacted productivity....that messages are available on email is a bonus, but, not necessarily impacting productivity, especially since access is also on the phone....
Do you think PanTerra Networks delivers good value for the price?
Yes
Are you happy with PanTerra Networks's feature set?
No
Did PanTerra Networks live up to sales and marketing promises?
Yes
Did implementation of PanTerra Networks go as expected?
Yes
Would you buy PanTerra Networks again?
Yes
None did not evaluate any other products
Using PanTerra Streams
6 - Reception; Intake Specialist; Classroom Instructor
6 - Basic Skills of use process
- Receiving phone calls
- History of calls
- Recall of received calls
- Phone messages sent to email
- NA
- DON'T KNOW
- DON'T KNOW
PanTerra Networks Feature Ratings
Evaluating PanTerra Streams and Competitors
Yes - Old PBX system
- Price
- Product Features
- Product Usability
no
no criteria
PanTerra Streams Implementation
- Don't know
As far as I know, it was PanTerra
Yes - receive, unpack, create passwords, spreadsheet of information
Not sure - Not applicable
- understanding the process
PanTerra Streams Support
NO - DON'T KNOW
December 2022
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using PanTerra Streams
Pros | Cons |
---|---|
Like to use Easy to use Well integrated | Cumbersome Lots to learn |
- answering
- transferring calls
- speaker phone doesn't always work well
- don't understand speaker phone always
Yes, but I don't use it