PanTerra Networks Streams
April 18, 2025

PanTerra Networks Streams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

We are using PanTerra Streams as our primary voice service. We migrated to Streams from our previous service in order to provide a robust call management system for all of our users as well as to implement call center capabilities for our small call center and our remote locations.

Pros

  • Call quality
  • Call routing
  • Reporting and metrics
  • Call center management

Cons

  • User and group administration
  • Increased visibility into call metrics
  • Tremendous reduction in call abandonment
So far, I have been able to get my issues resolved within about an hour.
Our implementation project manager was fabulous. He walked us through the process and ensured we had all the information we needed to complete the migration quickly. Our transition to Streams was seamless.
Our cost of support had been reduced significantly. The ability to make reporting available to the users that need the information has reduced the load on our IT team.
The capabilities of Streams far exceeded either of the other products we have used in recent years.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

The Streams product is full featured and fully capable to handle small and large call volumes.

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 7 months ago
    Thank you for the fantastic review Were glad to hear your implementation went smoothly and that Streams is delivering strong results for your call center and remote teams.

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