Great way to get self-help content to software evaluators all in one place.
August 21, 2019
Great way to get self-help content to software evaluators all in one place.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PathFactory
It is being used to provide additional self-help/how-to resources all in one place to software evaluators.
Pros
- It gathers resources from multiple locations and makes them accessible all from one place - making the user experience much better.
- It provides insights into which evaluators are accessing which resources and for how long.
Cons
- A while back, all of our PDFs were converted into images due to a change in Google Chrome. That was very unpleasant since none of the links in our PDFs were clickable. After a few weeks, it was fixed, and I hope that doesn't come back again if Google changes something else.
- I would like the analytics to be improved a bit more with regard to viewing data. For instance, when you're viewing accounts, you can't see the email addresses associated with each account. You can't change the width of columns that I can find so just a few enhancement there would be nice. I know I can download the CSV and make changes, but it would be nice to do on the console.
- Too early to tell - we'll have a look at the end of this quarter.
Still awaiting results, but we definitely have evaluators looking at the self-help resources that we've compiled in the Lookbooks.
I didn't set up the account so can't answer this.
Still awaiting results here at the end of the quarter.
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