Paychex Flex All the Way
Updated December 09, 2021

Paychex Flex All the Way

Sara Ryal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Our company payroll is being done by our Human Resources using Paychex Flex, so as employees we can look at our paystubs, etc. We have an Accountant login for our firm so we can access payroll reports for our clients on this platform. I use this to help a client of ours submit their payroll bi-weekly.
  • Payroll Reports
  • Dedicated specialists for each client on Paychex Flex
  • Response time is usually great
  • Easier way to add Shareholder Health Ins and Personal Use of Auto to payroll for clients
  • Amended returns don't always get done timely and not accessible very easy on the website - usually have to contact the rep to get copies of those
  • Saved time on payroll reporting
Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex.
Time response is usually great and it helps to have a dedicated specialist for each client with their contact information right on the main page of their Paychex Flex account.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

There are always things to improve, but overall very easy to move around in the platform.
Paychex Flex is great for larger companies with local tax filings, etc. Some of the clients with just 1 employee find it cheaper and easier to run on a smaller payroll platform or just run by the client themselves.

Paychex Flex Feature Ratings

Employment history
10
Workflow for transfers, promotions, pay raises, etc.
10
Pay calculation
10
Direct deposit files
10
Reimbursement management
10
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
Not Rated
New hire portal
Not Rated