Don't fall for the sales pitch. They did not deliver on any of the promises.

Web interface [can be] buggy and lags after inputting data. Takes up more time than it should. Overly complicated user interface. Printing manual checks is an overly complicated process. I even called several reps, all of whom [I believe] did not know how to do it. Only 1 rep was finally able to walk me through it after hours wasted. Some reps even claimed it cannot be done.

[In my opinion] the website is horribly designed and overly complicated. [... I believe] that even their reps don't know how to manually print checks. When entering payroll info, there is a slight delay before you can go to the next field. If you go too fast, the delay will cause you to enter the wrong amount. For example, if employee A has 45.89 hours. If you type too fast, due to the lag, it will type 4.58 hours 9 out of 10 times. [In my experience] you have to slow down so that that their poorly designed tab can recognize your input.

After switching to Paychex from a previous smaller company with the goal of reducing the amount of time I have to work on Payroll, I have come to the conclusion that [for me] it was a bad move. Paychex overall takes me about 30% longer due to how their website performs how each section has a lag after entering data. And to add insult to injury, I keep getting [...] calls from them. I am now planning to switch back to my old company but also looking into Homebase Payroll. Both my previous company and Homebase allow Holiday Pay which is time and a half. [I believe] Paychex isn't capable of doing that!