Item: Paychex Flex
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

Payroll for employees and contractors. Plus, 401K.

Pros and Cons

tax filings and legal paperwork
customer support

the UI is functional but a bit antiquated

Return on Investment

mostly, it keeps me from making costly payroll errors

Paychex Flex Reporting

I have not used the reporting - Honestly, I don't really use reporting except for my CPA.

Support Rating

Via email, Tina Stanton has been amazing. Very responsive and action oriented. And friends I have referred to Paychex have also spoken positively about your support.

Alternatives Considered

Square Payroll

Their prices are way better, but Paychex has actual, responsive customer support. If Square could match your support, I'd consider making the switch.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

Listen, the UI is fine. I think it's not glamorous. It's not modern, but it works. That said, I think it's about time to go through a UX touchup.

Other Software Used

QuickBooks Desktop Enterprise, QuickBooks Online, Asana, Jira Work Management

Likelihood to Recommend

Paychex is good for small businesses that don't have the bandwidth to handle all the payroll paperwork.

What Paychex lacks in glamour and modernity, it makes up in functionality and reliability.

Overall Satisfaction with Paychex Flex