Paychex Flex - Personal Touch

Neil Williams makes this entire system work - without our direct contact with our professional advisor - this would be just like any other platform and the relationship would not have the dimension that is has. Using chat or phone support with a new person every time you need support wastes time, as generally the person you are talking to does not have an intimate knowledge of our company. By having an assigned professional representative that knows our companies, this provides a level of confidence of caring coming from the Paychex side.

Reporting writing is sometimes confusing, but our professional representative helps when we are looking for a specific data report. The overall usability is solid because we have an actual person on the other side that is there for us when we need them for changes, and updates. When you are dealing with personnel, and human contacts on the business side, it only makes sense that you are able to deal with a human contact from the payroll service on the other side.

The personal service by our payroll advisor is what helps Paychex Flex work - without that direct contact - then this platform would not have the depth and dimension that was designed into the program. Time savings and confidence for the professional or business owner is what builds value for us to sell Paychex to our clients.