Somehow too robust, and not customizable enough for our SMB
December 07, 2022
Somehow too robust, and not customizable enough for our SMB
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- HR, Benefits Administration & ACA
- Time & Attendance
- Payroll & Tax Software
Overall Satisfaction with Paycor
Paycor is our current HR and Payroll system. We have demoed and considered the ATS and benefits admin modules, but opted out due to budget or functionality. It was implemented by choice of someone other than HR and Finance, both of whom have had issues with it from the implementation stage. The system looks to have been designed by finance people, with little regard to UX/end-user experience and ease of use. For us, there are many features that we do not use, mostly because they are not customizable enough to suit our needs/processes. On the employee end, the only reasons for the employees to access it is to either request time off or download a paystub/W2. My biggest issue has always been the poor customer service, and how hard it is to speak to a human/get an issue resolved. Most issues in the past 3 years have taken weeks or months to resolve.
Pros
- 360 integration with Empower Retirement (401k)
- Standard process for running payroll, easy to use/learn
Cons
- Customer service, especially post-COVID
- There was a recent change to the time off accrual system, which we weren't aware of, and everyone's PTO balances were wiped out overnight.
- The updates don't seem to benefit functionality much, are simply different, not really improved
Do you think Paycor delivers good value for the price?
No
Are you happy with Paycor's feature set?
Yes
Did Paycor live up to sales and marketing promises?
No
Did implementation of Paycor go as expected?
No
Would you buy Paycor again?
No
- More administrative work
- Mediocre employee experience
- Less trust in company, data, functionality
Our HR and/or payroll team has not had any measurable time savings. - We don't have much data to measure time savings, but it's pretty clear that the ease of use is not really there, and the training materials are not great. My Controller tracks all payroll changes separately to make sure they go through correctly, some take weeks to implement. The employee data/doc storage is more like just 1 big folder you dump things into, it's not easy and sorting through stuff is not quick.
- Paycor, TribeHR (discontinued), Trakstar Hire and SurePayroll
Paycor is very similar, but seems to have taken the opportunity to make improvements based on what client's want/need, have an effective customer support system, and has more intuitive user experience. The others were smaller less robust systems that we evolved out of. Trakstar Hire is our current ATS, which isn't perfect but works for now.
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