Item: Paycor
Rating: 1
Author: Barbara Rockwell, PHR

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

Applicant tracking, onboarding, payroll, training, HRIS.

Pros and Cons

Pros

Applicant tracking system is smooth
Most processes are easy to use
Reporting is ok, when it works

Cons

Customer service
Adding more areas for notes in employee database
Better functionality of some features when not using the time and attendance piece
Ability to impersonate an employee (this was added and then taken away)

Return on Investment

In my experience, Paycor is unable to track our PTO correctly, which frustrates employees
In my opinion, I've wasted more time on hold than I can possibly calculate

Time Savings with Paycor

Our HR and/or payroll team is spending more time than we did previously due to Paycor.

Alternatives Considered

PayTime and Paychex Flex

I did not select Paycor.

Key Insights

Do you think Paycor delivers good value for the price?

Are you happy with Paycor's feature set?

Did Paycor live up to sales and marketing promises?

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

There are good things about the system, but they are no better than most other systems out there. The issue is that, in my experience, Paycor customer service is awful. In my opinion, Salespeople promise things, or lie about things, and then stop answering you. Any person who knows anything about the system is so well protected from the customer that it is impossible to get answers. In my experience, you are constantly encouraged to look for answers in their database, but those only cover the very basics of any process- not the things that you need help with. A fairly simple w-2 issue (which, in my opinion, was Paycor's fault) took months to fix.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented a year ago
We apologize for the poor customer service experience you had with Paycor. We understand the frustration caused by difficulties in getting answers and resolving issues. We appreciate your feedback and will work towards improving our customer support to ensure a better experience for our users.

Ok system, poor customer service.

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