Paylocity Service Team Epic Failures
September 15, 2022

Paylocity Service Team Epic Failures

★Bill McCorkle | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We have implemented it to manage our Payroll, HR, Benefits, Expenses and community message Boards. I need to compliment the Sales Team and the Implementation teams for the job that they did. The implementation went very smoothly with only one hiccup due to my HR person going into the system during an update the implementation team was completing which caused an issue. For the first three months everything was running smooth. Recently we had some internal Company issues which required changes to be made in the system. Our Paylocity Service team members have been unavailable and unresponsive every time I call in. We get passed off to other Service teams who don't really care about the needs of our Company. I have tried to speak with management of the service team about it, but they won't let me past the gatekeepers. I know Paylocity prides themselves on providing great customer service because my wife works for them. In our case the Service team at Paylocity has failed epically.

Pros

  • Sales
  • Implementation
  • Software

Cons

  • Service team provides zero customer service
  • more consistent processes
The software is much better but the service team is just as bad as their service teams.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

No

The only bad experience we have had is with the service team. They earn a 1 on a scale of 1 to 10 with 10 being the top score.

Paylocity Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
New hire portal
10
Manager tracking tools
10
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Hannah Elger | TrustRadius Reviewer
    Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Your success is our number-one priority, and we definitely want you to feel supported while using our solutions. In addition to calling or emailing your dedicated Account Manager, you can also search our new knowledge base, PEAK, for helpful articles and links to training videos. If you'd like to discuss your experience further, we'd love to hear from you at PCTYAdvocate@paylocity.com.

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