Overall disappointing experience
September 23, 2022

Overall disappointing experience

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Our brokerage partners with our clients to implement, support and integrate Employee Benefits with Paylocity. In my experience, Paylocity's team is very segmented (i.e. Benefits, Payroll, ACA) with no cross training-this limits the amount of help Paylocity can provide when integrating Benefits without getting many employees involved and trying to implement and schedule with this segmented approach is challenging. Paylocity also does not have an implementation plan or project plan when working with the client/broker and this leaves a lot to be desired in understanding what is expected and without a timeline provided by Paylocity, there is a lot of unknown. The process could be much more streamlined and make it a better user experience. I have been in this industry for 15 years and while Paylocity's technology is outstanding, the "self service" of providing documents instead of a dedicated implementation manager to walk the client through the process is frustrating.

Pros

  • Technology

Cons

  • Lack of cross training
  • Lack of implementation plan/timeline
  • Lack of Team structure
  • Too many inexperienced employees
  • Limited availability, especially since our team in in CT based on Paylocity and not in the client's timezone.
  • Self - Service structure for client without hands on assistance or dedicated team/implementation manager
  • Reduced Errors in onboarding
  • More consistent onboarding methods
No quantifiable benefit. The employees do not engage.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

Paylocity has amazing technology. If someone is well versed in Payroll/Benefits, this would be an ideal platform for them, as much of it is Self Service. If you have someone who is more green to HR/Payroll/Benefits, the setup is daunting and there isn't a lot of support provided, leaving the client with a lot of frustrations. The Paylocity team is also very junior and segmented in what they are trained on and that leaves a lot of unanswered questions when you do have someone at Paylocity's attention.

Paylocity Feature Ratings

7.3
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
4
6.0
Pay calculation
8
Support for external payroll vendors
1
Off-cycle/On-Demand payment
8
Benefit plan administration
1
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
6.7
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Paylocity Support

The support is limited, as is the availability of Paylocity's employees, as well as their lack of cross training. When Paylocity is involved, there are a lot of unanswered questions and follow-up usually includes a document or self-service, which isn't helpful, especially when the client is inexperienced in general or with Paylocity.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes and it matters not. I was upsold initially and nothing has been premium about our support levels.

Comments

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