Paylocity's Support Staff is great for newbies!

I currently use Paylocity for timekeeping, employee management/reviews, recruiting, onboarding, ETO accrual, and payroll. My only issue is that I do not have one person or the same group of people that I deal with for support. I've never met or had dealings with an account manager. Every time I've called, I get a different way to do the same thing that I've requested before. I've learned to take notes with each person I talk with, and I've kept my own details on the processes I use to reference, so I don't have to call each time. Being taught in different ways only causes confusion, for me at least.

I am fairly new to the program, but the recruiting and onboarding features that I have used so far have been a tremendous help in keeping up with applicants and ensuring that I reply to all candidates. Payroll now runs a lot smoother for me because of the personalized service I get from the support personnel.

Surveys have been used in the past. However, we would like to have the option for survey responses to be anonymous. We do not currently use the Community or Peer Recognition, but I hope to incentivize employees to use this feature in the future.