Paylocity - Great payroll and customer support
December 06, 2022

Paylocity - Great payroll and customer support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity to process payroll. We have to track different positions and different pay rates for seasonal and year round staff. We track different departments, and job cost centers. Paylocity is easy to use and we can get reporting that gives us the detailed information that we need to allocate wages.
  • Reporting
  • Ease of entering payroll
  • Customer Service
  • Time it takes to make changes to general ledger was longer than I had anticipated
  • Finding information for refund can be difficult to find
  • Could make some employee onboarding features mandatory so things don't get missed
  • Tracking departments and jobs reporting has been really helpful
  • Ability to talk to a person when there is an issue is invaluable
  • Reporting is easy
We have multiple departments and jobs to track for seasonal staff and year round staff. Paylocity has made it easy to do this. Our last payroll company told us they could do all of these things, but when it came down to it they were not able to provide us with the information that we needed. We had to do a lot of manual adjusting of reports. Paylocity is able to do everything we need and give accurate reporting.
We have not been using these tools. Employees all have online access to their profiles and pay stubs, which they like. This has taken pressure off of our department to print reports for employees on demand because they can access everything they need themselves. We are hoping to look into some of these additional resources for our upcoming season.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

We have always received great customer service when questions arise processing payroll. If a solution isn't found immediately, Paylocity follows up with a resolution. I have had reps stay on the phone with me, while they work a problem to make sure that I see the resolution or change on my side. They can access notes from other reps to get the full picture of the issue.

Paylocity Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated