User-friendly
February 08, 2023

User-friendly

Valerie Phillips | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use Paylocity for payroll reports needed. I also assist employees as needed with passwords and their time card.

Pros

  • Reports are easy to find.
  • Reports are easy to edit for my parameters.
  • I appreciate customer service walking me through an issue when I call.

Cons

  • Account rep is not able to assist our team, whether we call or email. We often explain to them how the system works.
  • Any time I have a question regarding a tax issue it takes weeks for them to address the issue. One issue caused monetary penalties, that were due to Paylocity's error.
  • We often receive an email saying the issue has been taken care of and asking me to rate it; however, the issue is not resolved at all.
  • Reduce paperwork by going paperless has saved time and money
Payroll processing is very smooth and easy to use.
We used Alliance (not in the list.) Paylocity is a much more user friendly HRIS.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Paylocity has an array of reports, that I find very helpful. I appreciate the PEAK knowledge base, as well.

Paylocity has some customer service reps that are not equipped to answer every day questions. We requested and received a new customer service rep, but the same level of service is received.

It would be much more helpful to have an actual email address of an employee instead of a blanket "service" email.

Paylocity Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
Not Rated
Support for external payroll vendors
9
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
3
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
9

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