Paylocity - What a disappointment

We are currently using Paylocity to process our payroll and track our benefits. We are paying for Time & Labor, HR, Benefits, Onboarding, etc. We have been trying for the past two years to use the Time & Labor module for timekeeping but it is awkward and doesn't work consistently. In trying to get it to work, I have worked with my implementation specialist two years ago and she was able to get the system up and running after many months. Once we started pushing it out to our managers, they hated it. We went back to our old system and put Paylocity timekeeping on the back burner. I tried to get it started again 6 months ago and couldn't get a specialist to contact me to save my life. I asked my account manager for assistance and all she could do is ask a million stupid questions and refused to escalate my case to a higher level. After months on e-mails going back and forth, I got a zoom meeting with a specialist, only to find that their system wasn't working and again I wait.

Negatively because we cannot get these processes to work properly. We left ADP and moved to Paylocity for this purpose but have never been able to get time tracking and scheduling implemented successfully.

The transfer of benefit data to our insurance carriers and 401(k) data to our third party vendor have saved quite a bit of time.