Enhancing Efficiency and Clarity Through Automation and Support
November 03, 2025

Enhancing Efficiency and Clarity Through Automation and Support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for our HR system of records (HRIS), benefits and payroll. We normally call Paylocity for complex situations (tax questions, payroll entry etc) and majority of the time we get help from them whenever we need it just by calling the on the phone and send email for visual examples that they can help create fix the problems.

Pros

  • I really appreciate that the call wait times are short. It makes the experience much more pleasant and efficient.
  • Whenever I reach out via email, their responses are always cheerful, warm and often even including a smiley face. It genuinely brightens my day.
  • While I did have one interaction with a representative named [...] who came across as dismissive, I addressed the concern, and overall, most of the team has been incredibly helpful and professional.

Cons

  • It would be helpful to receive advance email notifications about upcoming platform updates so we can prepare accordingly. A schedule that includes a one week notice followed by reminders at three days, two days, and on the day of the update would be ideal.
  • There are areas of the platform that could benefit from enhanced automation and improved mapping. Integrating AI would definitely be a valuable advantage in making processes more efficient. Just sharing my thoughts!
  • Customer service
Integrating AI automation into the platform would significantly reduce manual work and streamline processes, especially in areas like payroll mapping. It’s a clear opportunity to improve efficiency and save time.
I think integrating AI into these tools and across the platform would further enhance their effectiveness by reducing manual tasks and streamlining workflows. This would allow us to focus more on strategic initiatives that drive employee satisfaction and engagement.
There’s room to further enhance automation within the platform. Certain areas of the software could benefit from improvements to streamline tasks and reduce manual effort. Especially in Payroll. This is especially noticeable in payroll. A biweekly payroll option would be helpful, as the current semi-monthly setup can be confusing and harder to track. Clearer date structures and more flexible scheduling options could improve usability and reduce errors.
n/a

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

No

The customer service team is doing a great job and should definitely be maintained. To further improve efficiency, enhancing AI integration within the platform would be highly beneficial especially in automating processes related to payroll mapping. Based on my experience with other payroll software, having built-in automation reduces extra steps and significantly streamlines the workflow.

Paylocity Feature Ratings

6.3
Employee demographic data
8
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
5
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
9
7.3
Pay calculation
7
Support for external payroll vendors
8
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
6
Salary revision and increment management
8
Reimbursement management
6
7.5
Approval workflow
8
Balance details
7
8.0
View and generate pay and benefit information
7
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
9
Asset Management ()
Not Rated
5.7
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
6.8
Create succession plans/pools
7
Candidate ranking
7
Candidate search
7
Candidate development
6
8.0
New hire portal
8
Manager tracking tools
8
7.0
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
Recruiting / ATS ()
Not Rated

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