Paylocity Review
November 03, 2025

Paylocity Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We utilize Paylocity for 3 separate company codes, 3 separate services. We have had issues with integration not working timely and when requesting these codes to mirror each other. They do not always mirror properly which requires us to make numerous calls as we discover things are not working or not communicating the way they should be.

Pros

  • Customer Service is strong with following up
  • Sales, sales, sales
  • Working towards resolution of issue

Cons

  • PTO Accruals
  • Tax Implementation Assistance
  • Automatically adding Holidays
  • Internal Communications
  • Strong strategic partner in comparison with previous provider
  • Reduced time to process payroll
  • Streamlined process
Scheduling and attendance tracking is great with Paylocity. It has taken a great deal of manual tracking to a more automated process.
I think our employees enjoy the recognition and the managers appreciate the simplicity of being able to provide positive feedback and recognition at their fingertips without a great deal of effort.
User friendly.
Much better product and customer service than Paycor, which was a horrible experience. I truly like ADP and their product, but in engaging with ADP they were adamant that you had to use their products, and they were not open to using our established 401K provider and pay card provider. They did not get our business due to demanding that we only utilize the product offerings. Forcing us to use their products for an already excessive cost resulted in them not being considered in the future for our business.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Implementation was extremely painful. We informed our implementation specialist multiple times that the used balances of PTO were not being carried over from our prior payroll provider and were informed there was no need. We have now had 2 years of headaches with our PTO not accruing properly and we now have to calculate manually since Paylocity can not seemed to get this corrected. Horrible experience with PTO

Paylocity Feature Ratings

7.3
Employee demographic data
8
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

4 - HR and Accounting
2 - Human Resources Manager and Generalist
  • Payroll
  • PTO Accrual
  • Benefit Deductions
  • Taxes
  • Attendance
  • Additional lines of business
  • Recruiting Tools

Evaluating Paylocity and Competitors

Yes - Paycor - their customer service was subpar and their product delivery had issues. You could not get the same answer from different people in customer service. I could call 5 times and get 5 different answers, which none were correct.
  • Scalability
  • Ease of Use
  • Other
Customer Service and implementation of product
I would be much more adamant during implementation that our implementation specialist corrected the PTO balances and entered them into Paylocity before we started accruing PTO within the system. This failure is still causing us issues 2 years later and we have to manually accrue our own PTO.

Paylocity Implementation

This could have been a better process. Our implementation specialist just refused to listen to our concerns about PTO balances. Argued that it was not necessary to bring those balances over and when we reached out to inform her that this has impacted us she informed us we were no longer in implementation and to contact customer service. Which has been no help with our PTO and we are now manually calculating this since Paylocity cannot seem to correct after 2 years of calls and requests.
  • Implemented in-house
Change management was minimal
  • PTO Accrual - not carrying over the used balances caused our accrual to go over the threshold
  • Integrations seemed to take forever to get going

Paylocity Support

Hit or miss on support. Sometimes it is great and I am able to get resolution immediately. Many times, they have to open a ticket, and I will have to wait weeks to get resolution and many times have to send reminder emails that I am still waiting on an answer.
ProsCons
Knowledgeable team
Problems get solved
Support cares about my success
Poor followup
Not kept informed
Escalation required
Need to explain problems multiple times
I think so - but I am not sure...
Not anything that comes to mind immediately.

Using Paylocity

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Looking up attendance points
  • Onboarding
  • Community
  • PTO Accrual
  • Tax Implementation
  • GEO Fencing
Yes

Comments

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