Paylocity.
Updated July 28, 2024

Paylocity.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I am a Superuser. Time and Attendance. Payroll, Analytics, Onboarding, Job posts, learning, and points monitoring.

Pros

  • Interface with employee portals.
  • Onboarding
  • Recruiting

Cons

  • Customer service so often does not get back with me with a solution.
  • Points monitoring, issues with removing them on time.
  • Tickets are put in but I’m not called back.
  • Person not having enough knowledge about the product.
  • It does assist with efficiency. Going to one source for our employees it priceless.
It has assisted with efficiency. As you update, I see where you are improving processes to make it easier for the user.
The videos assist with learning and are a good source that is always available.
Paylocity has that personal touch and the ability to integrate all platforms into one location.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

I need an EEOC form. The agent didn’t know how to help because the form wasn’t functioning properly, so a ticket was put in. I was contacted many days after the report was due, leaving me to figure it out.

Paylocity Feature Ratings

7.5
Employee demographic data
7
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.7
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
8
7.0
Approval workflow
7
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.5
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
6
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
5.3
Report builder
8
Pre-built reports
5
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.5
New hire portal
7
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.5
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
Not Rated
Notifications and Alerts
8

Using Paylocity

Executive Team. The system is used for Onboarding, Recruiting, and HR and Payroll, Time and Attendance.
2 - Knowledge of their updates.
  • HR
  • Payroll
  • Recruiting
  • Attendance
  • Analytics
  • Analyzing data
  • Background checks
It is the the program agreed upon by company ownership.

Evaluating Paylocity and Competitors

Yes - Timeclock
  • Cloud Solutions
  • Integration with Other Systems
Owners preferred you above others
Was not my decision.

Paylocity Implementation

No.
  • Implemented in-house
Yes - Assigning numbers, departments and physical kiosks. Transferring the information (data) from our old system to the new.
Change management was minimal - It can be difficult.
  • Employees growing comfortable with the new process

Paylocity Support

I rarely get assistance on the first call. Rarely do I receive a call back when a ticket is put in. The person that answers so frequently does not know how to help me.
ProsCons
Good followup
Slow Resolution
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes.
Unfortunately I have not had that experience.

Using Paylocity

There is much room for growth.
ProsCons
None
Difficult to use
Requires technical support
Inconsistent
Slow to learn
Cumbersome
  • Timesheets
  • Analytics
  • Points system
  • Accrued Time
Yes - Its decent but many functions are easiest on a PC.

Comments

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