Poor Customer Service
July 01, 2025

Poor Customer Service

Savanna Mensching | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for Payroll, Recruiting, Performance, Benefits, And Admin. We try to use this as a one stop for all employees to be able to access there info. It simplifies some things for our employees.

Pros

  • Easy to access for employee
  • Keeps all Recruiting info in one place

Cons

  • Customer service and Helpful Reps.
  • Quicker replies in systems issues.
  • Never able to get in contact with our reps
  • Receiving multiple answers for one question, none were correct.
  • Reduced time
Slightly but not as much as we would have hoped
Due to the poor customer service we have received and continue to deal with.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

I have a low rating due to lack of customer service and help received. I have been struggling to get answers and assistance for problems that I am now at the point of barely reaching out due to the fact I know I wont receive help.

Paylocity Feature Ratings

6.7
Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
6.4
Pay calculation
7
Support for external payroll vendors
7
Off-cycle/On-Demand payment
7
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
4
Reimbursement management
6
Leave and Attendance Management ()
Not Rated
6.0
View and generate pay and benefit information
6
Update personal information
6
View job history
6
View company policy documentation
6
Employee recognition
6
6.0
Tracking of all physical assets
6
4.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
3.8
Performance plans
4
Performance improvement plans
3
Review status tracking
4
Review reminders
4
Multiple review frequency
4
5.0
Create succession plans/pools
5
Candidate ranking
5
Candidate search
5
Candidate development
5
5.0
New hire portal
5
Manager tracking tools
5
5.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5
4.4
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
1
Applicant Tracking
5
Notifications and Alerts
5

Comments

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