Paylocity Review
September 19, 2025

Paylocity Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We utilize Paylocity's HR & Payroll system, as well as its time and labor platform, for managing timesheets, schedules, payroll processing, document storage, the self-service portal, onboarding, & recruiting. Paylocity has streamlined and simplified a lot of our manual processes, including the unnecessary filing of hard copy documents, recruiting, and more.

Pros

  • Customer Service has been pretty good for the most part
  • Updates have been nice, helpful, and user-friendly
  • The Onboarding platform is nice for new hires
  • The recruiting feature is a nice tie-in to hiring

Cons

  • Too many account managers - we've had so many since we signed up for Paylocity
  • Also, the account manager is NEVER available to speak to on the phone - always gets transferred to a customer agent
  • Some updates (i.e. - I-9 in onboarding) have not been helpful - We have an open case that is still unresolved regarding a customization to the I-9 in Onboarding.
  • Emailing Service is confusing when multiple people respond
  • Reduced Time
  • Reduced Errors
  • Better processes
Improved Overall
Employees don't use often. HR will send out surveys which receive decent responses.
Employees could be using it to engage more.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Overall, Paylocity has been a great HRIS.

Paylocity Feature Ratings

9.3
Employee demographic data
7
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
8.5
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
Leave and Attendance Management ()
Not Rated
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
7
Asset Management ()
Not Rated
6.0
Report builder
4
Pre-built reports
8
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
4.7
Review status tracking
6
Review reminders
4
Multiple review frequency
4
Succession Planning ()
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
9.0
Performance tracking
9
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

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