Paylocity - Well worth the time you will save using this software
October 03, 2025

Paylocity - Well worth the time you will save using this software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Payroll, Timecard, Onboarding. When we first started with Paylocity in 2017 the customer service and training was top notch. People would actually walk you through the process of how to enter time corrections on the time sheets. They would walk you through how to process payroll. Recently we added the Onboarding feature and the training process was very frustrating. Here are videos to watch and toggle back and forth from the video to the Paylocity platform to understand what steps need to be taken to complete the task. It wasn't until I expressed my frustration I was then provided with the one on one training with a Paylocity team member.

Pros

  • I love that when I call Paylocity I always get a live person. In the 8 years we have used them I only got a recording 1 x as they were out for an all staff training. That is very impressive.
  • Always great about researching my questions to see if we can add a feature and then very honest about if it will or will not work and why.
  • Extremely Helpful and pleasant every time I call.

Cons

  • I prefer to train via a phone call with a live person rather than watching a video and trying to navigate the system and watch a video to learn how to work through a process.
  • Time savings compared to previous payroll company
  • Ease of system compared to previous payroll company
  • Love that employees can update their information when it changes
  • Helpful, friendly staff when I have questions that always answer the phone
It takes me less time to process payroll. I can do it when I am ready with my reports and from start to finish it takes me maybe 1 - 1 1/2 hours to complete. I am not at the mercy of the company to do the next part I need to move on to the next steps. It is all at my fingertips to start, process, finalize and push through.
We use the system to acknowledge our team member's birthdays as we have another form of acknowledging our team members in the office face to face and in a group setting where all are involved and can congratulate the team member. It is fun for all involved and creates a sense of community.
Ease of use, Friendly staff, Great product, Time savings.
Live person reached when I call in, knowledgeable staff to help answer the questions. Ease of the system.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Always a live person when I call on the other end answering my questions. Very pleasant to work with and accommodating to new requests. Prefer to train with an individual one on one over the phone than watching a video or reading a how to and then trying to figure out what the steps are in the correct order.

Paylocity Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Pay calculation
10
Off-cycle/On-Demand payment
10
Direct deposit files
10
Balance details
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Pre-built reports
10
New hire portal
10
Manager tracking tools
10

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