Paylocity - Well worth the time you will save using this software
October 03, 2025
Paylocity - Well worth the time you will save using this software

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
Payroll, Timecard, Onboarding. When we first started with Paylocity in 2017 the customer service and training was top notch. People would actually walk you through the process of how to enter time corrections on the time sheets. They would walk you through how to process payroll. Recently we added the Onboarding feature and the training process was very frustrating. Here are videos to watch and toggle back and forth from the video to the Paylocity platform to understand what steps need to be taken to complete the task. It wasn't until I expressed my frustration I was then provided with the one on one training with a Paylocity team member.
Pros
- I love that when I call Paylocity I always get a live person. In the 8 years we have used them I only got a recording 1 x as they were out for an all staff training. That is very impressive.
- Always great about researching my questions to see if we can add a feature and then very honest about if it will or will not work and why.
- Extremely Helpful and pleasant every time I call.
Cons
- I prefer to train via a phone call with a live person rather than watching a video and trying to navigate the system and watch a video to learn how to work through a process.
- Time savings compared to previous payroll company
- Ease of system compared to previous payroll company
- Love that employees can update their information when it changes
- Helpful, friendly staff when I have questions that always answer the phone
It takes me less time to process payroll. I can do it when I am ready with my reports and from start to finish it takes me maybe 1 - 1 1/2 hours to complete. I am not at the mercy of the company to do the next part I need to move on to the next steps. It is all at my fingertips to start, process, finalize and push through.
We use the system to acknowledge our team member's birthdays as we have another form of acknowledging our team members in the office face to face and in a group setting where all are involved and can congratulate the team member. It is fun for all involved and creates a sense of community.
Live person reached when I call in, knowledgeable staff to help answer the questions. Ease of the system.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
Yes
Would you buy Paylocity again?
Yes

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