Paylocity impact overview
January 30, 2026

Paylocity impact overview

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for all our organizational needs except for benefits. Our problem sometimes with Paylocity is the support line and getting through to a customer service rep, I think the platform is user friendly once you have the experience of how it is used. I do think they need to upgrade their dashboard and the knowledge peak, as far as instructions on how to use a category within the platform.

Pros

  • Payroll
  • Onboarding
  • Recruiting

Cons

  • Knowledge peak base
  • Customer service
  • Reduced time and errors
  • More consistent and efficient processes
  • Better visibility and decision making
Payroll scheduling has been nice since we can set up the batches and other details within the batch. Talent acquisition, I believe, is consistent, and there are no issues from us. We only need the reporting to be better. We struggle to get the reports for what we need without spending so much time piece mealing them together.
We have had issues with the survey tools. We use the community peer recognition but I'm not sure the employees use this community though. I know we are trying to set up the voice now but have struggled to set up and the knowledge base is not good with directions.
Customer service support needs to be better. The reporting needs to be better and to customize easier when you filter for reports. The knowledge peak needs to have better directions, they need step by step how to use a tool in Paylocity. Customer service needs to help support these better too. I would say there are some reps who help a great deal then others want to direct you to the knowledge peak but again those don't help you.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

No

They could use some help with Customer service and their knowledge peak.

Paylocity Feature Ratings

9.5
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
9
9.5
Pay calculation
10
Off-cycle/On-Demand payment
10
Direct deposit files
10
Salary revision and increment management
8
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
2.0
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
8.2
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
9
Multiple review frequency
8
7.5
Create succession plans/pools
8
Candidate ranking
7
Candidate search
7
Candidate development
8
9.0
New hire portal
9
Manager tracking tools
9
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
9.0
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

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