Track time without thinking about it, as long as you put in the time in the front-end
Updated April 08, 2021

Track time without thinking about it, as long as you put in the time in the front-end

Heather Miller | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paymo

I've encouraged people in our office to use Paymo as a time tracking tool, but I doubt it's being used across our organization. It helps track time on our individual jobs, which is important to ensure that we get paid appropriately.


  • Time tracking. As long as you set up everything correctly on the front end, you don't have to think about it again and it will run in the background.
  • Job management. Organizes jobs intuitively and can easily archive jobs.
  • Support. If you ever have an issue or questions, they have a chat feature and will usually respond in a couple hours.


  • Project list personalizing. Paymo is primarily meant for freelancers, so the only way to see how much time you've spent on a job since last recording time is to navigate through a few pages to hunt down the number. It would be easier if we could personalize the list to just show that number in the main list.
  • Not intuitive. It takes a lot of set up on the front end to get jobs where you want them to be, and some features are not where you'd think they would be to get the jobs set up to track time.
  • Huge learning curve. I've already heard a couple of my teammates look for alternatives because there was too much of a learning curve for them.
  • Gives me more accurate time that I've spent on projects compared to older methods I've used.
  • Has data that I can pull together, for example my boss wanted to know the percentage of time I'd spent working on projects for one client compared to everything else - I was able to give them an accurate percentage.
  • Forces you to stay on top of jobs, which can lengthen the time to complete something
Great for tracking time if you jump around to different projects often, but a huge learning curve - especially for those who are not as flexible with technology.

Paymo Feature Ratings

Task Management
Resource Management
Not Rated
Not Rated
Team Collaboration
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Budget and Expense Management
Not Rated


  • Andrei-Marcel Țiț | TrustRadius Reviewer
    Hi Heather, Thank you for the thorough feedback! And sorry to hear it's not being used at its full potential. To answer your questions: 1. Paymo is not meant for only freelancers, it's meant for teams AND freelancers. If you want to see your previous time records, the "Recent Tasks" area from the web timer and desktop widget are your best friends. Watch this video that covers all our time tracking methods in depth: 2. Can you tell me which features are not where they're supposed to be? 3. I'd recommend watching this tutorial on how to navigate Paymo first: You can then watch the others on task management, time tracking, and resource scheduling. You can also schedule an onboarding session with us, I'm more than happy to walk you through Paymo :) Book one here:

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