Solid project management software with some added features
Updated October 25, 2023

Solid project management software with some added features

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paymo

We are using Paymo is a hybrid way for our Marketing and Communications departments to handle digital advertising scheduling along with coordinating the creation of assets for digital campaigns and other internal initiatives. It allows us to get a helicopter view of the month at a glance, assign projects and tasks between creative and editorial, and add comments/files to tasks and projects as the scope changes.

Pros

  • Project management - supports Kanban boards.
  • Time reports - can be broken up in several ways.
  • Client management - an easy hub for us to run content by external stakeholders.

Cons

  • No way to have clients request work via forms without external integrations.
  • No way to have clients mark up proofs of assets within the system.
  • Project table layout categories are strange out of the box and not easy to edit (at least I haven't figured it out yet - minor flaw).
  • Consolidated a ton of separate spreadsheet workflows.
  • Easy to see the monthly scheduling project breakdown - less "to do" meetings.
  • The nice interface keeps things clean and organized and people stay engaged and active in completing tasks.
Similar in almost all project management aspects... Paymo seems to have a slight edge in invoicing and reporting. They are also adding new features regularly so that (in our opinion) makes the investment worth it. Customer support has also been terrific. Easy onboarding process and we found this solution the easiest to get started doing actual work with.
Active in on boarding process and provided workflow solutions that saved us a ton of time getting started.

Do you think Paymo delivers good value for the price?

Yes

Are you happy with Paymo's feature set?

Yes

Did Paymo live up to sales and marketing promises?

Yes

Did implementation of Paymo go as expected?

Yes

Would you buy Paymo again?

Yes

Beautiful interface throughout, easy setup, most natural progressions are fluid and easy to use. Browser functionality allows us to use it cross-platform. Very reasonable pricing model as well. We have had a little trouble using Paymo for the entire creative process to have proofs reviewed and approved. Also, have to use external forms to have work submitted from campus.

Paymo Feature Ratings

Project Management
8.0
Task Management
9
Resource Management
8
Gantt Charts
8
Scheduling
8
Team Collaboration
7
Document Management
8
Mobile Access
6
Timesheet Tracking
9
Budget and Expense Management
9
Professional Services Automation
8.3
Quotes/estimates
8
Invoicing
9
Project & financial reporting
8

Comments

  • Andrei-Marcel Țiț | TrustRadius Reviewer
    Andrei-Marcel Țiț
    commented 3 years ago
    Yet another insightful review from someone in the academics, thank you :) As per your concerns: 1. We're actively working on an improved client portal that includes guest users, so you can invite them and collaborate in Paymo for free. Check out the main highlights here: https://www.paymoapp.com/blog/guest-users/ You can also sign up for it on our community forum (it's currently in private beta). 2. If you're referring to setting up markups for design changes, we have that checked thanks to the file proofing feature: https://www.paymoapp.com/file-proofing/ 3. Not sure what you mean here. If it's the task views and how to toggle between them, then please watch this video: https://www.youtube.com/watch?v=WfMkATROL9U I hope this helps! If not, you can always contact us via the in-app bubble chat and my colleagues will help :D

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