Item: Paymo
Rating: 9
Author: Verified User

Overall Satisfaction with Paymo

Use Cases and Deployment Scope

While I am aware that Paymo offers a great variety of features, we primarily use it for time tracking and issuing invoices. It is used by a number of people (for tasks that should be time tracked) but mostly admin people. First off, it provides simple time-tracking, connected to specific projects, which is again tied to what I use the most, and that is issuing invoices.

Pros and Cons

Pros

Invoices are neat, modern and precise.
It tracks accurately your invoicing based on projects.
Time tracking is simple and again, directly connected to projects. No doing the math.

Cons

They should stick to PAYmo stuff, drop the project management part (competition does it better, but they are second to none in invoicing).
Mobile version is not as intuitive as web.
Pricey: perhaps cutting on some features and providing discounts on that.

Return on Investment

It helped me charge every hour I spent working.
The documents (invoices, quotes) I send out look professional.
Overall, my communication with external stakeholders became more professional.

Alternatives Considered

Feature Toggle, Asana, monday.com and Trello

Toggle was confusing. I couldn't figure out how to work a task within a project and would mix up tracking different tasks along with projects. I didn't understand why tagging is needed. Paymo was super easy and intuitive, and I didn't want to bother spending time to learn how to use such a simple tool as a time tracker.

Usability

It is a complete, a bit overambitious app but with many features that are needed. I didn't need most of the features but managed to make the most of the two I was using. Also, I think it is a well-rounded app and I am considering moving some team collab there.

Support Rating

Good! Fast, excellent, speedy responses. They always wanted to know why and how they could improve on something (good on receiving feedback, too). Not that they were much needed, but my limited experience with them is good; they were really keen to understand what the problem was really about and how they could help with it.

Key Insights

Do you think Paymo delivers good value for the price?

Yes

Are you happy with Paymo's feature set?

Yes

Did Paymo live up to sales and marketing promises?

Yes

Did implementation of Paymo go as expected?

Yes

Would you buy Paymo again?

Yes

Other Software Used

Asana, Trello, Descript

Likelihood to Recommend

I think it is the best invoicing tool, no doubt about it. It is connected to projects, does all the calculation, produces beautiful and neat invoices (customized to your liking). Time-tracking also works great for me, but I just like the UX. I wouldn't use it as a team collaboration tool, perhaps because I went mentally agile, but still may work for some other people.

Paymo Feature Ratings

Comments

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Andrei-Marcel Țiț
commented 4 years ago
Hi there, And thank you for your thoughts :) The name struggle is hard, I agree on that, but Paymo actually comes from "getting paid more" by actively tracking your time spent on tasks, then invoicing it. To answer your concerns: 1. Project management is core to our app, the focus is more on time tracking and invoicing as compared to other apps. What project management features do you miss or struggle with? 2. We've just launched a new mobile app, that's on par with the web app. Invoicing is coming this week as well. Take a look at the initial announcement: https://www.paymoapp.com/blog/project-management-mobile-app/ 3. We've also launched a free plan up to 10 users, be sure to check it out: https://www.paymoapp.com/pricing/ If you need any help, don't forget to contact me via the in-app chat :D

PayMore with Paymo