Pay digitally with Paytm.
January 14, 2019

Pay digitally with Paytm.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paytm

All the departments in my organization use this software. It is being used for making digital payments. Carrying hard cash all the time is very difficult for everyone nowadays, and every small vendor doesn't use a PoS Machine. So in this situation Paytm is the best solution for making transactions for day-to-day purchases.


  • It has a wide variety of products and services on its platform.
  • Being a mobile app, it gives me convenience in making payments from anywhere and at any time.
  • It allows users to make mobile to mobile payments. For this, users don't need to add bank account details.
  • It provides a mobile wallet service which is very easy to use.
  • It provides cash-back incentives to motivate users to use this app.


  • Its customer service is not satisfactory. They don't respond quickly. Sometimes they don't even respond.
  • Some of the sellers on this app are not genuine. They don't sell genuine products.
  • Daily we hear a lot of stories on data leaks and web security. So sometimes I doubt the security of my credit/debit card data on this app also.
  • During my travel, this app saves my time in making payments because it is integrated with various traveling apps.
  • It gives me cash-back on many payments.
  • Its banking services help me to compare my banking products and make improvements in them.
Before this app, I did not use any other digital payment services, but after using it I tested other apps like Mobikwik, PhonePe and PayPal. I didn't find these apps as convenient as Paytm. And those apps don't offer as many services as Paytm offers. So now I am using Paytm only for my payments related needs.
This app suits me well when I need to contribute some funds in my office group for any activity or celebration of any of my colleagues' birthday party or farewell party. We all use this app for this kind of contribution in the office. Apart from this, I also use this app for my pantry bills. This app helps me like a charm.


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