Overall Satisfaction with Pega 7 Platform
We are building a Strategic Customer Service desktop [application] for Anthem Customer Service department to help and manage inquiries, questions by members.
- Easy to use Workflow
- Better User Experience
- Out of Box Reporting
- For new developer its hard to get used to PEGA terminology and lingo (esp. developers switching from Java, .NET Background) - Need better initial training.
- Better analytics capabilities and seamless integration with other advance reporting tools.
- It would be helpful if the UI designer was WYSIWYG.
- API Integrations options are limited - Streaming support was missing.
- It's helping improve our average handle time
- It's helping our CSRs to get information in a centralized location to help answer questions for our members
- Workflow Automation and efficient Customer Service Process Management
Pega Platform Feature Ratings
Pega 7 Platform Support
We have received very good support from PEGA from initial phase of the product and it has a very good turnaround time for any issue reported with a respective solution.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Our application is very important to serve our customers and issues we face need to be resolved very quickly.