Item: Pega Platform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use the Pega Unified CRM for Marketing, Sales Automation, and Customer Service. This addresses the issue we had in how we tracked our sales process and also how we support our customers after the sale is completed. The ability of the Unified CRM Platform to go from Marketing to Lead to Opportunity to Support is essential to our business.

Pros and Cons

Managing business processes is key in our business, and Pega allows us to customize our solution to our specific needs.
Catching errors early using Pega's robust capabilities in the area of validation.
The ability to change as necessary to meet changing needs.

The pricing model for Pega is confusing.

Return on Investment

Pega has allowed valuable insight into our organization and processes and saved the need for continual executive briefings.

Alternatives Considered

IBM Business Process Manager

Pega is far more customization and cohesive in its overall design.

Other Software Used

Snagit, Microsoft Office 365

Likelihood to Recommend

Pega is well suited for nearly any application, but from a cost, perspective is limited to high return on investment areas. I would suggest that a company evaluate its automation needs vs frequency to ensure that they will get the expected ROI from the solution. I think that the best place in an organization to start is often in a solution that can benefit from strict business rules and process.

Pega's Build for Change is more than just a nice idea!

Overall Satisfaction with Pega Platform