Item: Pendo.io
Rating: 10
Author: Russ Blackburn

Overall Satisfaction with Pendo.io

Use Cases and Deployment Scope

Pendo.io is being used by my UX department.

Pros and Cons

Pros

The UI interface is easy to navigate, set up and use
Support is helpful, assistance is provided if needed by reps from Pendo.io
Their tutorial help covers a vast amount of topics to help you get up and running quickly

Cons

My only request would be to have more patterns available to choose from when setting up Guides.

Return on Investment

Clarity and insight into customer patterns have been helpful to track and report out.

Pendo is much easier to use than Adobe Analytics. The interface is presented in a simplistic manner that can be quickly digested for any user to get started without having to rely on training or intensive tutorials.

Other Software Used

Adobe Analytics, Adobe XD

Number of Customer Success Managers

More than 100 people

Likelihood to Recommend

The ease of use alone makes using Pendo a breeze to set up and pull metrics. I've used Adobe Analytics in the past and it was such a pain to gather insights into my campaigns. Pendo allows for Guides to be set up quickly, meaning I do not have to bother my developers for the backend work.

Comments

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Quick learning curve, up and running with targeted campaigns in no time!