Pendo.io Reviews

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Score 8.5 out of 100

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Reviews (1-25 of 42)

Anonymous | TrustRadius Reviewer
January 22, 2020

Pendo.io is great!

Score 8 out of 10
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  • Heap was an excellent option. We also wanted to have the onboarding experience built-in as well, which is why we ultimately went away from them. I did speak to current users, and they loved the functionality of that platform.
  • In looking at Google Analytics, the free version didn't have all of the functionality that we needed. And the premium version was too expensive.
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Jennifer Gray | TrustRadius Reviewer
Score 10 out of 10
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We used a rubric to compare Pendo.io to the other tools listed. We scored/compared on the following items that were/are important to our company:

  • Ease of Use
  • Level of developer work necessary
  • Support included
  • Onboarding included
  • Tracking all data points
  • Necessary to tag all data points in order to have tracking
  • Saving and exporting reports
  • Segments (groups of accounts/users)
  • Funnels and Paths
  • Retention report
  • In-app guides
  • Survey tool
Pendo.io scored much higher than the other tools in all of these areas. The two tracking/tagging of data points was very important, and Pendo.io was the only tool that tracks all data points (every time a user clicks something) without us having to tag that element first. Aside from WalkMe, the other two tools did not offer in-app guides or survey tools).
One of the most significant reasons we chose Pendo.io was the fact that the Pendo.io product owner at our company is not a developer. Pendo.io is easy to set up and maintain for anyone, even without developer assistance.
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Emily Hardin | TrustRadius Reviewer
Score 9 out of 10
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We used WalkMe for a couple of years, but because we are a single page application we had difficulty with the implementation crashing our site. WalkMe also uses cookies to track users, so every time one of our customers cleared his or her cache, they would receive announcements and surveys over again. These two issues in combination made for some bad data and kept us from being able to use the full functionality of the product. We have had none of these issues with Pendo.io, and the implementation team there has worked with our engineers to ensure that our install won't negatively impact our site.
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Ryan Hogg | TrustRadius Reviewer
Score 10 out of 10
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Easy to implement and set up. Strong track record of success (arguably market leader), including validation through case studies, and through G2Crowd and TrustRadius reviews. The Zendesk integration is great -- users won't have to hop out of the app to access knowledgebase articles. A strong support and service team.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Pendo.io far and away blows Totango out of the water. While Totango offers in depth usage tracking, it is far behind the experience Pendo provides. Pendo.io is more flexible in what it can track (customizable), offers a far better end user UI/experience, and provides additional features that Totango does not offer (Guides, NPS tracking, etc.). Even Pendo's customer service is better than Totango's. The only place where Totango might have an edge on Pendo.io is in their reporting structure/functionality, which I outlined earlier.
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Ted Boren | TrustRadius Reviewer
Score 8 out of 10
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Pendo is much simpler than the competition:
  1. WalkMe seems to be very robust for guided walkthroughs, but the UI for both authors and visitors is clunky by comparison to Pendo.
  2. Google Analytics tracks anything and everything... but only if someone else has set it up properly. It's very difficult for someone without direct access to the code to start tracking anything, or to make sense of it once they do. Pendo is lightyears ahead in this regard.
Also Pendo has the very cool capability of allowing you to look backwards in time, and see analytics for the past--even if you hadn't yet set up the specific tags you want to track for that period in the past. (I believe you DO have to have Pendo already installed for that period, but you don't have to have specified everything in advance; you can do that later.)
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Jonathan Slavuter | TrustRadius Reviewer
Score 10 out of 10
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Alternatives Considered

  • Heap
Heap is a tool used only for engagement analytics. It is quite robust and provides a flexible solution for collecting large sets of very granular user engagement data within our application. Definitions are easily created, definition rules are flexible and intuitive, and on-demand reporting is very fast. I use Heap to complement Pendo reporting data as I'm able to report on a more granular basis, and will continue to use it until Pendo is able to offer the same level of flexibility & granularity.
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Joel Baldwin | TrustRadius Reviewer
Score 10 out of 10
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I came into the department four years after product launch, and Pendo had been selected a couple of years before. I was not involved in the evaluation of any competitive products--just told that "this is what we use." So I have no basis for comparison. I will say however that I have never felt the need to look around for a "better alternative" because Pendo does everything I need it to do.
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About Pendo.io

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

Pendo.io Technical Details

Operating Systems: Unspecified
Mobile Application:No