Proper Preparation Prevents Poor Performance = PENDO!
June 25, 2019

Proper Preparation Prevents Poor Performance = PENDO!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Pendo has created an awareness for our internal groups that is vital to our Customer Success teams. We are now able to see where our customers are spending their time. Our Product teams can identify and prioritize new feature development based on user experience and adoption. Overall Pendo analytics and in-app training guides are key to our company's success.
  • Surveys
  • Guides
  • Reporting
  • The new designer and navigation could be smoother.
  • A positive impact on how our customers are solving problems.
  • A clear view on showing us how our customers feel about saving time in their day using our products.
  • Pendo highlights where we missed the mark and allows us to be more pro-active.
Customer service is what sets Pendo apart from WalkMe.
Overall a great tool if you really want to see where your customers are spending time on new features and functionality.