is great!
January 23, 2020 is great!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with is used primarily for product analytics and for onboarding purposes. It is mainly utilized by the product and customer success organizations to see what features are being used on an account by account basis and digging into individual user analysis. It helps us know how useful the product features we have implemented are and allows us to understand how to do better.
  • All in One product (Analytics, dashboards, guides)
  • Historical tagging of features
  • API to other platforms (ie Customer Success Software)
  • Guides scheduling
  • Positive impact to know how many users are coming over time.
  • We have been able to get actionable insights from our data.
  • Heap was an excellent option. We also wanted to have the onboarding experience built-in as well, which is why we ultimately went away from them. I did speak to current users, and they loved the functionality of that platform.
  • In looking at Google Analytics, the free version didn't have all of the functionality that we needed. And the premium version was too expensive.
  • works great for us as a startup because we can have it do so many different things for us. That was a key point as we were purchasing. We wanted to make sure we wouldn't have to buy multiple products to get the job done.
  • I haven't loved the dashboarding functionality. I want more flexibility in what I am displaying to executives and CSM teams etc.