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Easy to use analytics tool that provides great insights into your customer's behavior
June 10, 2021

Easy to use analytics tool that provides great insights into your customer's behavior

Myles Pickett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We are using [Pendo.io] to track user behavior and other analytics on our site. We also use [Pendo.io] guides and resource center as part of our onboarding process.
  • Track user's click paths
  • Track user's page views
  • Provide users with release notes
  • Target segmented groups with messaging
  • Walk through, step by step guides could be more fluid
  • No screen recording
  • Page views
  • Segmentation
  • Click paths
  • Reporting
  • Release notes
  • Instant, non development changes
  • Invaluable on our replatforming effort for insight on what users used and didn't
  • Allows us to move quickly with data and implementing changes to massaging
WalkMe is not as user-friendly and the analytics portion at the time was limited. However, their step by step guides and walk-thrus were great. So just depends on whats most important to you.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

Yes

Would you buy Pendo.io again?

Yes

Aha!, Split, Domo
[Pendo.io] is great to get insights on where and how users use your site. [Pendo.io] is great because it's easy to use and is always tracking everything, even if you haven't tagged something specifically. If you are trying to do step by step guides for training on how to use a site, I have used more robust tools for that. It also doesn't record user sessions like others, if you're wanting to actually watch a recording of someone using your site.

Pendo.io Feature Ratings