Item: Pendo.io
Rating: 10
Author: Verified User

Overall Satisfaction with Pendo.io

Use Cases and Deployment Scope

We leverage Pendo.io for data analytics, user behavior, generating key success metrics and being able to enhance onboarding as well as communication in app! The main business problems we aim to solve are: reduce onboarding time, timely alerts and communication, discover where folks are getting stuck and where we can enhance their user experience.

Pros and Cons

Pros

Data Analytics
Guides
Self Service Learning Resources for Customers
Customer Community and Access to Shared Knowledge

Cons

Session Replay integrating with further platforms and storing data for a longer time frame.
More examples of Guide Code Snippets that can be utilized for customization.
Child Accounts and Parent Accounts have full analytics capability (there's some restrictions)

Return on Investment

Time Saving
Reduce Risk
Cutting Costs

Usability

I give this rating because since there is so much offered with Pendo.io, it is not easy to full onboard and it does take dedicated time to ensure there is a full understanding of the platform. Even in our organization there are two designated Admins and we are hesitant to give more team members access to admin settings out of mitigating risk.

Key Insights

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Other Software Used

Aha! Roadmaps, Atlassian Jira, Fullstory

Likelihood to Recommend

Pendo.io has so much to offer in regards to features, visibility, and access to data. We started Pendo.io years ago, and our organization abandoned it, and now we are bringing it back after the past three years. Most difficulty we have had with Pendo.io is on our end and having left it for a duration of time, and the value we get out of it now is very influential to our organization!

Comments

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Strongly Recommend Pendo.io